Karen Lederer, APR Business Services Team
University Business Specialist Supervisor, CALS Academic Affairs
Reason for participating in the
APR project: I
felt it was an opportunity to learn more about business processes across
campus, and to have some input on change.
Favorite aspect about the project
to date: I loved
the Six Sigma training! I feel it's going to be a valuable tool in both my
professional and my personal life. I
especially appreciated the session on change management. You know, change is
always difficult. I have seen how it has worked for me. That session was a real
thing I love about APR is having the ability to interact with people across
campus, develop networks of support, and gain access to more educational and
that the whole APR process is wonderful-they are asking people at every level
what works for them, what doesn't...and
they are listening!
What campus processes work well
now? Which ones don't? Let's talk about a negative. I
think there's a lack of training for many business processes. For example,
frequently when a person starts in a payroll and benefits position, there's
really no training for that position. People have expressed a desire for a
manual rather than have websites scattered all over the place, where you have
to know where to look for them.
the forms on the business services website, which are supposed to guide and
teach you while you're filling them out, don¿t really let you know what kind of
information you have to have. And with an online form, there's no one to talk
Provide an example of a major
professional change you've had to make in your career: I've done everything from being a
typist to being a department administrator. The biggest challenge I have had
was switching from administrative support to managing a huge budget. I had no
training! I never did budget work in my life, except our personal budget at
home. But someone had faith in me, and I believed them. I learned that I could do it. I learned to trust my
instincts. You do have to take those challenges.
What keeps you working at UW; what
is your favorite thing about working here?
I love the
university, it's in my blood. I'm the second generation on campus. It's the
most exciting place I've ever worked-so many challenges, so much creativity, so
many possibilities. You don't get bored.
by-Ruth Olson, APR Communications Team
Director, Center for the Study of Upper Midwestern Culture